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Frequently asked questions
How do I earn TrueBlue points when I shop at Amazon.com?
It's easy! You can earn 3 TrueBlue points per eligible dollar spent when you shop onboard your JetBlue flights via Fly-Fi®. Just log in to Fly-Fi using the name and email associated with your TrueBlue account, then go to Amazon.com to shop and earn on eligible products. This offer is not valid when using the Amazon mobile app. When shopping with your mobile device, please ensure you are shopping on Amazon.com through a web browser. You will not be able to earn points if you do not have a TrueBlue account. If you choose to log in as a guest on Fly-Fi using the "Guest Access", but would like to earn points, you will need to click on the Amazon carousel ad that appears on the Fly-Fi Hub landing page which will redirect you to the TrueBlue sign in/sign up page to shop and earn as a TrueBlue member. You will not be able to earn TrueBlue points if you redirect another person's purchases from Amazon into your unique link or TrueBlue account or use any other means to obtain TrueBlue points other than as set out here.
What if I already purchased an item on Amazon.com
Purchases made outside of signing in to your TrueBlue account on Fly-Fi when onboard are not eligible to earn points.
When can I expect my TrueBlue points to be credited to my account?
Please allow at least 30 days after your purchase has shipped for the points to be posted to your TrueBlue account. If you have not received your points, please contact TrueBlue support.
Do I need to be a TrueBlue member in order to earn TrueBlue points when I make a purchase on Amazon?
Yes. If you are not a TrueBlue member, you can join TrueBlue now. You also need to be logged into Fly-Fi onboard.
What products are excluded from earning points?
Some products are not eligible for earning points including those in the following list of Excluded Items:
- Any product or service sold on a site linked to from the Amazon Site (e.g., a product or service listed through our "Product Ads" program or sold on a site linked to from a banner ad, sponsored link, or other link displayed on the Amazon Site);
- Any wireless service plan offered through the Amazon Site and not sold or fulfilled by Amazon;
- Any product, including games and other applications, sold through the Amazon Appstore for Android;
- Any product sold on fresh.amazon.com;
- Restaurant takeout;
- Any Gift Card (physical and electronic)
- Any alcoholic beverage product;
- Any digital Kindle product purchased as a subscription (e.g., Kindle newspaper subscriptions, magazine subscriptions, blog subscriptions, etc.);
- Any free trial subscription
- Any purchases made through an Amazon Business Account
Is it more expensive to shop on Amazon when logged into Fly-Fi onboard?
No. You'll pay the same prices as shopping directly with Amazon (so you won't miss out on any of their special offers)—AND you'll have the added benefit of building up TrueBlue points that can be used for future travel on JetBlue!
How do I know how many TrueBlue points I'll earn?
You will earn 3 points per eligible dollar spent while shopping onboard on Amazon.com when connected to Fly-Fi and logged into your TrueBlue account.
Will I earn bonus points for purchases made using my JetBlue Card?
You'll earn 1 point per $1 spent whenever you use your JetBlue Card in the air or on the ground. And, yes, that means you can earn 4 points per eligible dollar spent (3 + 1) when you use your JetBlue Card to shop from Amazon when logged into your TrueBlue account using Fly-Fi onboard.
Will I earn TrueBlue points for postage/handling or tax included in my Amazon purchase?
No, TrueBlue points are not calculated on postage/handling or tax.
What happens if I cancel a purchase I've made or want a refund?
You can cancel purchases and get a refund in the usual way that you would do so directly with Amazon or the Amazon retailer. However, TrueBlue points will be removed from your account for any cancelled or refunded sales.
Can I use my TrueBlue points to purchase products directly from Amazon?
No, you can only earn TrueBlue points by shopping at Amazon. View more information on how to redeem your points through the TrueBlue program.
Are my personal details safe?
Fly-Fi uses a publicly accessible wireless network and all internet data (transmitted or received) can be monitored and/or intercepted. Fly-Fi secures payment information through HTTPS and SSL encryption technologies and secures login information through strong encryption. Fly-Fi also blocks various types of traffic that JetBlue considers to be potentially content or security risks.
Can I earn TrueBlue points on Amazon if I live outside the U.S. and Canada?
Yes, customers who sign into Fly-Fi using their TrueBlue account and shop on Amazon.com onboard are eligible to earn TrueBlue points.
Terms & Conditions
In order to earn TrueBlue points for shopping on Amazon, you must be onboard a JetBlue-operated flight and connect to Fly-Fi using the same name and email associated with your TrueBlue account. Once signed in, you can earn 3 TrueBlue points for every $1 spent on Amazon on any eligible item. See above for a list of items excluded from earning points. Points will be posted at least 30 days after the item is shipped.