JetBlue | TrueBlue: Frequently asked questions
Basics and enrollment
- What is TrueBlue?
TrueBlue is JetBlue's reward program. By joining, you can earn Award Travel, access special features on jetblue.com and be among the first to hear about JetBlue's great deals and news.
- How do I enroll in TrueBlue?
- Can I enroll a child under 13 years old in TrueBlue?
Yes. If you would like to enroll a child under 13 years of age in TrueBlue, please make sure you are logged into your TrueBlue account, click on the Create Child Account button under Dashboard in the side navigation and follow the steps. You can also call JetBlue at 1-800-JETBLUE (538-2583), TTY/TDD 1-800-336-5530.
- Can I enroll offline?
No. TrueBlue is an online program.
- Why is TrueBlue exclusively online?
By eliminating the cost of offline elements, JetBlue can reach out to its best customers while continuing to offer great fares for all our customers. It also means there's no card to lose and no statements to file. To use the program, members must have a valid email account of their own. If you don't have your own email account, you can get one free at hotmail.com
- How do I earn points for Award Travel under TrueBlue?
When booking your flight online, either sign in to TrueBlue prior to booking or enter your account information during the booking process. If you call 1-800-JETBLUE (538-2583) or (TTY/TDD) 1-800-336-5530 to purchase your flight, a customer service representative will assist you. You'll earn TrueBlue points and get closer to an Award Flight. Award Travel, that's one way JetBlue says "Thanks!" to our best customers.
- How can I retrieve my TrueBlue number?
The best place to find information regarding your TrueBlue account, including your TrueBlue number, is on your TrueBlue account homepage on www.jetblue.com/trueblue. Simply sign in to your account. You can also call 1-800-JETBLUE (538-2583) or (TTY/TDD) 1-800-336-5530. We are open 24 hours a day, 7 days a week. However, all the information available to our representatives is also available to you online.
- Will I receive a TrueBlue membership card?
No. TrueBlue is exclusively online. However, you can always print out your membership card when you are logged in.
- Will I receive TrueBlue statements in the mail?
No. TrueBlue is exclusively online. Your account information is available at www.jetblue.com/trueblue, and is updated frequently. JetBlue will send you a monthly statement to the email address you submitted when you registered.
- Where can I find the TrueBlue terms and conditions?
- How are TrueBlue points calculated?
In the TrueBlue program, TrueBlue points are earned by purchasing qualifying services or products of JetBlue Airways or a TrueBlue partner. Earning of points on JetBlue is based on the fare paid for JetBlue flights and eligible fees, less taxes and non-eligible fees. You earn 3 points for every dollar spent. Members who book directly on www.jetblue.com can earn bonus points depending on the fare option as follows:
Members who have purchased a Blue fare can earn an extra 3 bonus points per dollar for a total of 6 points per dollar spent.
Members who have purchased a Blue Plus fare can earn an extra 4 bonus points per dollar for a total of 7 points per dollar spent.
Members who have purchased a Blue Flex fare can earn an extra 5 bonus points per dollar for a total of 8 points per dollar spent.
Members who have purchased a Mint fare can earn an extra 3 bonus points per dollar for a total of 6 points per dollar spent.
Earn points for JetBlue services too. You'll earn 300 points for every JetPaws fee paid and 100 points when purchasing each Even More™ Space seat.
TrueBlue members earn 6 points per dollar on the base price (excluding taxes and fees) of JetBlue Getaways vacation packages, including the JetBlue flight, hotel, car, and activities purchased at the time of booking. Cruise vacation packages are eligible to earn TrueBlue points on the base airfare purchase price for the flight portion of the package.
- Is there a benefit to booking travel at jetblue.com?
Absolutely! As a member of TrueBlue you will earn 3 points per dollar spent and members who book directly on www.jetblue.com
can earn bonus points depending on the fare option as follows: Members who have purchased a Blue fare can earn an extra three (3) bonus Points per dollar for a total of six (6) Points per dollar, Members who have purchased a Blue Plus fare can earn an extra four (4) bonus Points per dollar for a total of seven (7) Points per dollar and Members who have purchased a Blue Flex fare can earn an extra five (5) bonus Points per dollar for a total of eight (8) Points per dollar. Members who have purchased a Mint fare can earn an extra three (3) bonus Points per dollar, for a total of six (6) Points per dollar. No bonus Points are earned if JetBlue operated flights are booked by phone or otherwise.
- Do my TrueBlue points expire?
No, your points don't expire.
- Can I earn TrueBlue points by means other than flying on JetBlue?
- What is the Take 3 Bonus?
TrueBlue members who take three round-trip flights or 6 one-way flights within a calendar year will earn 5,000 bonus TrueBlue points. No registration required. Flights must be flown between January 1 - December 31 of the current year to qualify. Award Flights do not account towards this bonus. Take 3 Bonus can only be earned once a year.
- What is the Lucky 7 Bonus?
TrueBlue members who take seven round-trip flights or 14 one-way flights within a calendar year will earn 7,000 bonus TrueBlue points. No registration required. Flights must be flown between January 1 - December 31 of the current year to qualify. Award Flights do not account towards this bonus. Lucky 7 bonus can only be earned once a year.
- What is the Go Long Bonus?
If you take 10 oneway flights, each 1,600 miles or more, within a calendar year, you'll get 10,000 bonus points.
- Can I earn points for a JetBlue flight I purchase for someone else?
No. You cannot earn points for flights purchased for another traveler in the TrueBlue program.
- I forgot to add my TrueBlue number when I booked. Is there a way to get points for a flight I've already completed?
Yes. When signed in to your TrueBlue account, click the Request missing points link. You are able to request points for a flight you completed within 12 months of that flight.
- Why hasn't my account changed to show the new points I just earned?
The points that you have just earned can take up to 14 days to post in your account.
Redeeming points for Award Flights
- How many TrueBlue points do I need to receive an Award Flight?
Just as regular fares vary, the points required for an Award Flight will also vary depending on the destination, day of the week, season, and advance booking window.
Certain flights require more points and higher government taxes/fees to redeem award travel. The number of points required for a particular flight is based on the published base fare at the time of booking, which depends on, among other things, the flight chosen and applicability of peak travel periods. Taxes and fees apply to award flights, are the responsibility of the passenger, and will vary based on your departure and destination cities. For domestic award flights, taxes/fees is $5.60 for one-way and $11.20 for roundtrip flights. For international award flights, taxes/fees range from $5.60-$161.50 for one-way and $27.60-$171.60 for roundtrip flights. Award flight fares also do not include fees for oversized/overweight/extra baggage and other fees for products/services sold separately. To view baggage fees and other optional services and fees, click here
. Taxes and fees must be paid at time of award flight booking and are subject to change as required by law.
- Are my points transferable?
- How do I redeem my points?
Once you have enough TrueBlue points for an Award Flight, redeeming is easy:
- Visit jetblue.com/trueblue and sign in to your TrueBlue account
- Click on "Book Travel"
- Select the option to search using Points
For members who have joined prior to November 9, 2009
Other useful information
- Can I list multiple travelers on a TrueBlue account?
TrueBlue membership is designed for individual travelers. Travelers must enroll separately and they are limited to one account. TrueBlue members are not able to pool or combine TrueBlue points with other TrueBlue members. Corporations, other entities, animals or blocked-seat purchases are not eligible to enroll as TrueBlue members or qualify for TrueBlue points.
Signing up for TrueBlue is fast, easy and it's free. All you need to provide is your first and last name (as it appears on your government-issued photo ID), address, telephone number and email address.
- Can I change my TrueBlue account information?
TrueBlue account updates, including email and password changes, must be made online at jetblue.com/trueblue.
For name change assistance, please call our Reservations team at any of the numbers below.
1-800-JETBLUE (538-2583) (in the US)
1-888-751-2241 (Dominican Republic)
Customers with hearing or speech impairments: (TTY/TDD) 1-800-336-5530
- What points are eligible for qualification?
Base flight points are the 3 points you earn on the base fare of each JetBlue flight you buy. All other bonus points, partner points, points you earn on other airlines and booking bonuses do not count towards the qualification of TrueBlue Mosaic. For example, the bonus points you earn from booking JetBlue flights online and the bonus points you earn for having a TrueBlue Mosaic badge will not count towards earning the Mosaic badge.
- What is a flight segment?
A "segment" means any origin-destination pair. A one-way flight (whether non-stop or including a connection) is one segment, and a roundtrip flight (whether non-stop or including a connection) is two segments.
- Does my flight activity for this year count towards qualification?
Yes, all travel for the current year will count towards TrueBlue Mosaic qualification for the following year. Flying the minimum number of segments and/or earning enough base points in the current year will qualify you through the following calendar year. All qualifying activity resets on January 1.
- How long does TrueBlue Mosaic last?
The TrueBlue Mosaic badge is good for one calendar year, so you need to meet the Mosaic qualifications every calendar year if you want to keep the Mosaic badge. You can earn the badge based on your flight activity and points earned in the previous calendar year. For example, meeting the criteria through flying and earning points today would get you the TrueBlue Mosaic badge through December 31 of next year.
- Do the points I earn with partners help me qualify for TrueBlue Mosaic?
No, only JetBlue base flight points are eligible for TrueBlue Mosaic. So the 3 points you earn on the base fare on JetBlue flights are the only points eligible.
- How will I know if I earned the TrueBlue Mosaic badge?
You will be able to track your activity on the TrueBlue homepage once signed in with our Mosaic trackers. We'll also notify you via e-mail when you're close to qualifying for TrueBlue Mosaic and once you reach the qualification criteria you will receive an e-mail.
- How can I take advantage of waived change and cancel fees?
For all Mosaic members who book travel directly on jetblue.com, you can make changes or cancellations to your bookings online or call the Mosaic dedicated customer service line.
For all Mosaic members who book travel via a corporate or leisure Travel Agency, you must contact your Travel Agent to make changes or cancellations to your bookings.
- Are there special rules for TrueBlue Mosaic members?
The TrueBlue Terms and Conditions still apply. Click here
Terms & Conditions
†TrueBlue points from JetBlue: You will earn 3 TrueBlue points per dollar spent on the base fare of your individual JetBlue flight, plus 3 bonus points per dollar for flights booked on jetblue.com, for a total of 6 points per eligible dollar spent. Points are earned on the base fare of the flight only. You will earn six (6) TrueBlue points per dollar spent on your individual per-person portion of a JetBlue Getaways vacation package booked at jetblue.com or at 1800-JETBLUE. Points are earned on the base price (air + hotel) of the package and on the base price of any car rental and activities purchased at the time of booking. Points will not be earned for flights or Getaways on government taxes/fees or other fees or charges (e.g., travel insurance, change/cancel fees, activities added after booking, airport transfers, etc.).