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Basics and enrollment
- What is TrueBlue?
TrueBlue is JetBlue's reward program. By joining, you can earn Award Travel, access special features on jetblue.com and be among the first to hear about JetBlue's great deals and news.
- How do I enroll in TrueBlue?
- Can I enroll a child under 13 years old in TrueBlue?
Yes. If you would like to enroll a child 13 years of age and younger in TrueBlue, please call JetBlue at 1-800-JETBLUE (538-2583), TTY/TDD 1-800-336-5530.
- Can I enroll offline?
No. TrueBlue is an online program.
- Why is TrueBlue exclusively online?
By eliminating the cost of offline elements, JetBlue can reach out to its best customers while continuing to offer great fares for all our customers. It also means there's no card to lose and no statements to file. To use the program, members must have a valid email account of their own. If you don't have your own email account, you can get one free at hotmail.com
- How do I earn points for Award Travel under TrueBlue?
When booking your flight online, you can sign in to TrueBlue prior to booking or you can also enter your sign in information during the booking process. If you call 1-800-JETBLUE (538-2583) or (TTY/TDD) 1-800-336-5530 to purchase your flight, a customer service representative will assist you. You'll earn TrueBlue points and get closer to an Award Flight. Award Travel, that's one way JetBlue says "Thanks!" to our best customers.
- How can I retrieve my TrueBlue number?
The best place to find information regarding your TrueBlue account, including your TrueBlue number, is by logging on to www.jetblue.com/trueblue. You can also call 1-800-JETBLUE (538-2583) or (TTY/TDD) 1-800-336-5530. We are open 24 hours a day, 7 days a week. However, all the information available to our representatives is also available to you online.
- Will I receive a TrueBlue membership card?
No. TrueBlue is exclusively online. However, you can always print out your membership card when you are logged in.
- Will I receive TrueBlue statements in the mail?
No. TrueBlue is exclusively online. Your account information is available at www.jetblue.com/trueblue, and is updated frequently. JetBlue will send you a monthly statement to the email address you submitted when you registered.
- Where can I find the TrueBlue terms and conditions?
- How are TrueBlue points calculated?
In the TrueBlue program, TrueBlue points are earned by purchasing qualifying services or products of JetBlue Airways or a TrueBlue partner. Earning of points on JetBlue is based on the base fare paid for JetBlue flights and eligible fees, less taxes and non-eligible fees. You earn 3 points for every dollar spent. You will earn an additional 3 points per dollar spent if you book on jetblue.com. That means, for example, if you book a flight at jetblue.com you earn a total of 6 points for every dollar spent. Earn points for JetBlue services too. You'll earn 300 points for every JetPaws fee paid and 100 points when purchasing each Even More™ Space seat.
TrueBlue members earn 6 points per dollar on the base price (excluding taxes and fees) of JetBlue Getaways vacation packages, including the JetBlue flight, hotel, car, and activities purchased at the time of booking. Cruise vacation packages are eligible to earn TrueBlue points on the base airfare purchase price for the flight portion of the package. Plus, TrueBlue members earn an additional 2 TrueBlue points for every eligible $1 spent on JetBlue vacation packages when they use their JetBlue Card from American Express®, for a total of 8 TrueBlue points for every eligible $1 spent.
- Is there a benefit to booking travel at jetblue.com?
Absolutely! As a member of TrueBlue you will earn 3 points per dollar spent, and when you book at jetblue.com
your points are doubled—so that's 6 points per dollar spent.
- How many points will I get on my next flight?
The amount of points earned for your flight will depend on the base fare paid for the flight. Let's say you purchased a roundtrip flight from New York to Long Beach, CA on jetblue.com
, and spent $300.00 excluding taxes and fees. $300 x 3 points per dollar spent equals 900 points earned. Double that amount for booking online for a total of 1,800 points earned.
- Do my TrueBlue points expire?
No, your points don't expire.
- Can I earn TrueBlue points by means other than flying on JetBlue?
With the JetBlue Card from American Express, you can earn one TrueBlue point per dollar of eligible purchases.†
You can also earn 3 points per dollar spent for pet travel fees as part of the JetPaws™ Pet Program.
- What is the High Five Bonus?
TrueBlue members who take three round-trip flights or 6 one-way flights within a calendar year will earn 5,000 bonus TrueBlue points. No registration required. Flights must be flown between January 1 - December 31, 2014 to qualify. Award Flights do not account towards this bonus. High Five bonus can only be earned once a year.
- What is the Lucky 7 Bonus?
TrueBlue members who take seven round-trip flights or 14 one-way flights within a calendar year will earn 7,000 bonus TrueBlue points. No registration required. Flights must be flown between January 1 - December 31, 2014 to qualify. Award Flights do not account towards this bonus. Lucky 7 bonus can only be earned once a year.
- What is the Go Long Bonus?
If you take 10 oneway flights, each 1,600 miles or more, within a calendar year, you'll get 10,000 bonus points.
- Can I earn points for a JetBlue flight I purchase for someone else?
No. You cannot earn points for flights purchased for another traveler in the TrueBlue program.
One way to earn extra TrueBlue points when you purchase a flight for someone else is by using the JetBlue Card from American Express®.
- I forgot to add my TrueBlue number when I booked. Is there a way to get points for a flight I've already completed?
Yes. Sign in to TrueBlue
at jetblue.com and, click the Request missing points
link. You are able to request points for a flight you completed within 12 months of that flight.
- Why hasn't my account changed to show the new points I just earned?
The points that you have just earned can take up to 14 days to post in your account.
Redeeming points for Award Flights
- How many TrueBlue points do I need to receive an Award Flight?
You can earn an Award Flight with as few as 5,000 points and $2.50 taxes/fees for a oneway flight. Roundtrip Award Flight redemption starts at 10,000 points and $5.00 taxes/fees. Just as regular fares vary, the points required for an Award Flight will also vary depending on the destination, day of the week, season, and advance booking window.
Certain flights require more points and higher government taxes/fees to redeem award travel. The number of points required for a particular flight is based on the published base fare at the time of booking, which depends on, among other things, the flight chosen and applicability of peak travel periods. Taxes and fees apply to award flights, are the responsibility of the passenger, and will vary based on your departure and destination cities. For domestic award flights, taxes/fees range from $2.50-$5.00 for one-way and $5.00-$10.00 for roundtrip flights. For international award flights, taxes/fees range from $2.50-$142.70 for one-way and $28.22-$147.70 for roundtrip flights. Award flight fares also do not include fees for oversized/overweight/extra baggage, $25 fee per person for fares purchased by phone or at an airport or ticket office, and other fees for products/services sold separately. To view baggage fees and other optional services and fees, click here
. Taxes and fees must be paid at time of award flight booking and are subject to change as required by law.
- Are my points transferable?
- How do I redeem my points?
Once you have enough TrueBlue points for an Award Flight (5,000 points and $2.50 taxes/fees), redeeming is easy:
- Visit jetblue.com/trueblue and sign in to your TrueBlue account
- Click on "Book Travel"
- Select the option to search using Points
For members who have joined prior to November 9, 2009
Other useful information
- Can I list multiple travelers on a TrueBlue account?
TrueBlue membership is designed for individual travelers. Travelers must enroll separately and they are limited to one account. TrueBlue members are not able to pool or combine TrueBlue points with other TrueBlue members. Corporations, other entities, animals or blocked-seat purchases are not eligible to enroll as TrueBlue members or qualify for TrueBlue points.
Signing up for TrueBlue is fast, easy and it's free. All you need to provide is your first and last name (as it appears on your government-issued photo ID), address, telephone number and email address.
- Can I change my TrueBlue account information?
TrueBlue account updates, including email and password changes, must be made online at jetblue.com/trueblue.
For name change assistance, please call our Reservations team at any of the numbers below.
1-800-JETBLUE (538-2583) (in the US)
1-888-751-2241 (Dominican Republic)
Customers with hearing or speech impairments: (TTY/TDD) 1-800-336-5530
JetBlue Card from American Express®
- What points are eligible for qualification?
Base flight points are the 3 points you earn on the base fare of each JetBlue flight you buy. All other bonus points, partner points, points you earn on other airlines and booking bonuses do not count towards the qualification of TrueBlue Mosaic. For example, the bonus points you earn from booking JetBlue flights online and the bonus points you earn for having a TrueBlue Mosaic badge will not count towards earning the Mosaic badge.
- What is a flight segment?
A "segment" means any origin-destination pair. A one-way flight (whether non-stop or including a connection) is one segment, and a roundtrip flight (whether non-stop or including a connection) is two segments.
- Does my flight activity for this year (2014) count towards qualification?
Yes, all 2014 travel will count towards TrueBlue Mosaic qualification for the following year. Flying the minimum number of segments and/or earning enough base points in 2014 will qualify you for 2015. All qualifying activity resets on January 1.
- How long does TrueBlue Mosaic last?
The TrueBlue Mosaic badge is good for one calendar year, so you need to meet the Mosaic qualifications every calendar year if you want to keep the Mosaic badge. You can earn the badge based on your flight activity and points earned in the previous calendar year. For example, meeting the criteria through flying and earning points in 2014 would get you the TrueBlue Mosaic badge for 2015.
- Do the points I earn with partners help me qualify for TrueBlue Mosaic?
No, only JetBlue base flight points are eligible for TrueBlue Mosaic. So the 3 points you earn on the base fare on JetBlue flights are the only points eligible.
- How will I know if I earned the TrueBlue Mosaic badge?
You will be able to track your activity on the TrueBlue homepage once signed in with our Mosaic trackers. We'll also notify you via e-mail when you're close to qualifying for TrueBlue Mosaic and once you reach the qualification criteria you will receive an e-mail.
- How can I take advantage of waived change and cancel fees?
For all Mosaic members who book travel directly on jetblue.com, you can make changes or cancellations to your bookings online or call the Mosaic dedicated customer service line.
For all Mosaic members who book travel via a corporate or leisure Travel Agency, you must contact your Travel Agent to make changes or cancellations to your bookings.
- Are there special rules for TrueBlue Mosaic members?
The TrueBlue Terms and Conditions still apply. Click here
Terms & Conditions
†TrueBlue points from JetBlue: You will earn 3 TrueBlue points per dollar spent on the base fare of your individual JetBlue flight, plus 3 bonus points per dollar for flights booked on jetblue.com, for a total of 6 points per eligible dollar spent. Points are earned on the base fare of the flight only. You will earn six (6) TrueBlue points per dollar spent on your individual per-person portion of a JetBlue Getaways vacation package booked at jetblue.com or at 1800-JETBLUE. Points are earned on the base price (air + hotel) of the package and on the base price of any car rental and activities purchased at the time of booking. Points will not be earned for flights or Getaways on government taxes/fees or other fees or charges (e.g., travel insurance, change/cancel fees, activities added after booking, airport transfers, etc.).
TrueBlue points from American Express: You will earn 1 TrueBlue Point for each dollar of eligible purchases on your JetBlue Card. You will earn one additional TrueBlue Point (for a total of two TrueBlue Points) for each dollar of eligible purchases charged directly with your JetBlue Card when charged directly with JetBlue. Every TrueBlue Point earned will be transferred to JetBlue as 1 TrueBlue Point. All TrueBlue Points are subject to the JetBlue TrueBlue program Terms and Conditions: see www.jetblue.com/trueblueterms. Eligible Purchases means purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Merchants are typically assigned codes and categorized based on what they sell. An eligible purchase will receive only 1 TrueBlue point per dollar if the merchant uses a code that is not eligible for additional points. Eligible purchases will receive only 1 TrueBlue point per dollar if the merchant uses a mobile or wireless card reader or if the purchase is made with an electronic wallet or through a third party. In addition, eligible purchases will receive only 1 TrueBlue point per dollar if the purchase is not made directly from the provider of the goods or services.