TrueBlue FAQs

Basics and enrollment

  • What is TrueBlue?
  • How do I enroll in TrueBlue?
  • Can I enroll a child under 13 years old in TrueBlue?
  • Can I enroll offline?
  • Why is TrueBlue exclusively online?
  • How do I earn points for Award Travel under TrueBlue?
  • How can I retrieve my TrueBlue number?
  • Will I receive a TrueBlue membership card?
  • Will I receive TrueBlue statements in the mail?
  • Where can I find the TrueBlue terms and conditions?

Earning points

  • How are TrueBlue points calculated?
  • Is there a benefit to booking travel at jetblue.com?
  • Do my TrueBlue points expire?
  • Can I earn TrueBlue points by means other than flying on JetBlue?
  • What is the Take 3 Bonus?
  • What is the Lucky 7 Bonus?
  • What is the Go Long Bonus?
  • Can I earn points for a JetBlue flight I purchase for someone else?
  • I forgot to add my TrueBlue number when I booked. Is there a way to get points for a flight I've already completed?
  • Why hasn't my account changed to show the new points I just earned?

Redeeming points for Award Flights

  • How many TrueBlue points do I need to receive an Award Flight?
  • Are my points transferable?
  • How do I redeem my points?

For members who have joined prior to November 9, 2009

Other useful information

  • Can I list multiple travelers on a TrueBlue account?
  • Can I change my TrueBlue account information?

TrueBlue Mosaic

  • What points are eligible for qualification?
  • What is a flight segment?
  • Does my flight activity for this year count towards qualification?
  • How long does TrueBlue Mosaic last?
  • Do the points I earn with partners help me qualify for TrueBlue Mosaic?
  • How will I know if I earned the TrueBlue Mosaic badge?
  • How can I take advantage of waived change and cancel fees?
  • Are there special rules for TrueBlue Mosaic members?

TrueBlue Badges

TrueBlue Badges

All JetBlue Cards

JetBlue Card with No Annual Fee (also see "All JetBlue Cards")

  • What are the JetBlue Card credit offer details?
  • How do I earn TrueBlue points with the JetBlue Card?
  • How many bonus points will I earn for activating and using the JetBlue Card in the first 90 days?

JetBlue Plus Card with $99 Annual Fee (also see "All JetBlue Cards")

  • What are the JetBlue Plus Card credit offer details?
  • What is the annual fee for the JetBlue Plus Card?
  • How do I earn TrueBlue points with the JetBlue Plus Card?
  • How many bonus points will I earn for activating and using the JetBlue Plus Card in the first 90 days?
  • Will I earn bonus points on my credit card account anniversary?
  • Is my first checked bag free on JetBlue flights if I have the JetBlue Plus Card?
  • How do I earn Mosaic with the JetBlue Plus Card?
  • How can I receive a $100 statement credit on a Vacations Package purchase with the JetBlue Plus Card?

JetBlue Business Card with $99 Annual Fee (also see "All JetBlue Cards")

  • In the JetBlue Business Card Terms & Conditions, what do you mean when referring to "You" or "Your"?
  • What are the JetBlue Business Card credit offer details?
  • What is the annual fee for the JetBlue Business Card?
  • How do I earn TrueBlue points with the JetBlue Business Card?
  • How many bonus points can I earn for using the JetBlue Business Card in the first 90 days after opening my account?
  • Will I earn bonus points on my credit card account anniversary?
  • Is my first checked bag free on JetBlue flights if I have the JetBlue Business Card?
  • How do I earn Mosaic with the JetBlue Business Card?
  • How can I receive a $100 statement credit on a Vacations Package purchase with the JetBlue Business Card?
  • Can each of my employees have their own card?
  • Is my first checked bag free on JetBlue flights if I have the JetBlue Business Card?
  • What other benefits of the JetBlue Business Card would be valuable to a small business owner?
  • What other benefits come with the JetBlue Business Card?